FAQs & Troubleshooting
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341 Results
- 1(Video) Load A4/Letter paper
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Wrinkles or creases
- 8Print on Both Sides of the Paper (Macintosh)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10White spots or black spots at 94 mm (3.7 in.) intervals
- 11(Video) Replace the Toner Cartridge
- 12Reset the Drum Counter
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Image skewed
- 15I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 16(Video) Unpack your Brother machine
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Use Universal Print (Windows)
- 20Dial Restriction for Fax sending.
- 21What is Brother iPrint&Scan?
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 25The printer status is Offline or Paused.
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27White lines across the page
- 28Reset the Network Settings to the Factory Settings
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Paper is Jammed in the 2-sided Tray
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Delete print jobs from the print queue.
- 34Curled or wavy
- 35Install the optional lower tray
- 36Load and Print Thick Paper and Labels Using the MP Tray
- 37Enable the Brother machine's network interface.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Paper is Jammed in the MP tray
- 40White lines, bands or ribbing across the page
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Add your Brother machine with AirPrint (macOS)
- 43Manage Multiple Certificates
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Envelope creases
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Paper is Jammed in the Paper Tray
- 50White lines down the page