FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Color offset
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6The color of your printouts is not what you expected
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Vertical colored streaks or bands appear on the page
- 9What is the recommended paper?
- 10Enable the Brother machine's network interface.
- 11Check the remaining ink or toner level (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13(Video) Set up your Brother machine
- 14What is the difference between the toner cartridge and the drum unit?
- 15Uneven color density across the page
- 16Ghosting images
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20No Toner
- 21Toner Low
- 22Adjust color settings by using the custom setting in the printer driver (Windows only)
- 23Condensation
- 24Cartridge Error
- 25The printer status is Offline or Paused.
- 26Cannot Detect
- 27Correct the Color Printing
- 28Storage Full
- 29Document Jam
- 30Out of Memory
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 35What is the default password for my Brother machine?
- 36Add your Brother machine with AirPrint (macOS)
- 37Set Telephone Line Compatibility for Interference and VoIP Systems
- 38Media Type Mismatch or Media Mismatch
- 39No Paper / No Paper Tray1/Tray2/MP Tray
- 40(Video) Paper is Jammed in the 2-sided Tray
- 41(Video) Paper is Jammed inside the Machine
- 42(Video) Paper is Jammed in the Paper Tray
- 43Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)