FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Replace the Toner Cartridge
- 4Scan Using Secure Function Lock 3.0
- 5Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7What is Brother iPrint&Scan?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11Cover is Open
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14White spots
- 15Curled or wavy
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 21(Video) Unpack your Brother machine
- 22The color of your printouts is not what you expected
- 23Cannot print after a Windows 10 update (June 2020)
- 24Can I print on transparencies e.g. for overhead projectors?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Print as a Poster (Windows)
- 27(Video) Connect telephone line and power cords
- 28Set the F/T Ring Time (Fast Double-ring)
- 29Easy Scan to E-mail
- 30Delete print jobs from the print queue.
- 31Can I print in monochrome if one of the color toners run out?
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Use voice mail on the same line as my Brother machine.
- 34Replace the Waste Toner Box
- 35What can happen if the wrong paper is used in your machine.
- 36What is the recommended paper?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39What driver package format is supported by my Linux distribution?
- 40I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 41Set the Number of Rings Before the Machine Answers (Ring Delay)
- 42The printer status is Offline or Paused.
- 43Replace the Drum Unit
- 44I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Change the printer driver settings (Windows/macOS)
- 47No Paper / No Paper T1
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Manage Multiple Certificates