FAQs & Troubleshooting
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160 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Vertical colored streaks or bands appear on the page
- 4Document Jam
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Check the remaining ink or toner level (Linux)
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10Ghosting images
- 11Adjust color settings by using the custom setting in the printer driver (Windows only)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13(Video) Paper is Jammed in the Paper Tray
- 14What driver package format is supported by my Linux distribution?
- 15What is the recommended paper?
- 16(Video) Paper is Jammed in the Manual Feed Slot
- 17Change the printer driver settings (Windows)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Toner scatter or toner stain
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 23Correct the Color Printing
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Set Telephone Line Compatibility for Interference and VoIP Systems
- 26(Video) Document is Jammed in the Top of the ADF Unit
- 27I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 28Cannot Scan ##
- 29Condensation
- 30Drum !
- 31(Video) Paper is Jammed in the 2-sided Tray
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33The color of your printouts is not what you expected
- 34Out of Memory
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37(Video) Remove Small Scraps of Paper Jammed in the ADF
- 38(Video) Document is Jammed under the Document Cover
- 39Media Type Mismatch or Media Mismatch
- 40No Toner
- 41Cannot Detect
- 42Color offset
- 43Uneven color density across the page
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45Storage Full
- 46Command List of brscan. (Linux)
- 47(Video) Set up your Brother machine
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49No Paper / No Paper Tray1/Tray2/MP Tray
- 50I cannot connect my machine to a Windows 11 computer via USB.
