FAQs & Troubleshooting
![]() |
Popular |
162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2The color of your printouts is not what you expected
- 3Uneven color density across the page
- 4The scanning speed is slow when scanning from my machine. (Windows)
- 5Vertical colored streaks or bands appear on the page
- 6What driver package format is supported by my Linux distribution?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Correct the Color Printing
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13(Video) Set up your Brother machine
- 14The printer status is Offline or Paused.
- 15Storage Full
- 16Document Jam
- 17Toner scatter or toner stain
- 18(Video) Paper is Jammed in the Back of the Machine
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Toner Error
- 23Why doesn't my Brother machine have a dial tone?
- 24Drum !
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26(Video) Document is Jammed in the Top of the ADF Unit
- 27Enable the Brother machine's network interface.
- 28(Video) Paper is Jammed in the 2-sided Tray
- 29(Video) Paper is Jammed inside the Machine
- 30What is the recommended paper?
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 33Command List of brscan. (Linux)
- 34Export an address book and import it to another machine
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the firmware version.
- 37Delete print jobs from the print queue.
- 38I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 39Adjust color settings by using the custom setting in the printer driver (Windows only)
- 40Change the printer driver settings (Windows)
- 41Cannot Print ##
- 42No Toner
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50Control Printer Driver settings (only available for Windows)