FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Set Telephone Line Compatibility for Interference and VoIP Systems
- 2(Video) Paper is Jammed in the Paper Tray
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed inside the Machine
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8Lines across the page
- 9Black lines down the page
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Document Jam
- 13Toner specks
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16Wrong Toner or Wrong Toner Cartridge
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18Protect your Brother machine against unauthorised access over the network
- 19What is the default password for my Brother machine?
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 24(Video) Document is Jammed in the Top of the ADF Unit
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows)
- 28Self-Diagnostic
- 29What is the recommended paper?
- 30(Video) Paper is Jammed in the Output Paper Tray
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32(Video) Set up your Brother machine
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35What is the default password for my BRAdmin or Web Based Management?
- 36What driver package format is supported by my Linux distribution?
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 40The printer status is Offline or Paused.
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42Toner Low or Prepare New Toner Cartridge
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45I cannot print full-page photos or images using Email Print.
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Install the Brother Mobile Connect application (for mobile device)
- 48Cannot Print ##
- 49Cartridge Error
- 50Size Error DX or Size Error 2-sided