FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4Document Jam
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Lines across the page
- 8(Video) Document is Jammed under the Document Cover
- 9(Video) Document is Jammed in the Top of the ADF Unit
- 10What is the default password for my BRAdmin or Web Based Management?
- 11What driver package format is supported by my Linux distribution?
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Manual Feed
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16Media Type Mismatch or Media Mismatch
- 17What is Toner Continue Mode?
- 18The printer status is Offline or Paused.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23Check the remaining ink or toner level (Linux)
- 24(Video) Remove Small Scraps of Paper Jammed in the ADF
- 25To install the printer driver easily using a tool. (Linux)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28Add your Brother machine with AirPrint (macOS)
- 29Export an address book and import it to another machine
- 30Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Delete print jobs from the print queue.
- 33Cannot Scan ##
- 34Cannot Print ##
- 35Toner Low or Prepare New Toner Cartridge
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37Toner specks
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39I cannot print full-page photos or images using Email Print.
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41(Video) Paper is Jammed in the Output Paper Tray
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43Wrong Toner or Wrong Toner Cartridge
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Install the Brother Mobile Connect application (for mobile device)
- 47What is the difference between the toner cartridge and the drum unit?
- 48Discover the MAC address of the Brother network card
- 49Change the printer driver settings (Windows)
- 50Drum !