FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Protect your Brother machine against unauthorised access over the network
- 3The scanning speed is slow when scanning from my machine. (Windows)
- 4(Video) Set up your Brother machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7Toner Low or Prepare New Toner Cartridge
- 8What is the recommended paper?
- 9Open the Status Monitor (Windows)
- 10What is the default password for my Brother machine?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14Document Jam
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Set Telephone Line Compatibility for Interference and VoIP Systems
- 17How to identify your Operating System (OS).
- 18What is Toner Continue Mode?
- 19Supported models of Universal Printer Driver for PCL
- 202-sided Disable or 2-sided Disabled
- 21(Video) Paper is Jammed in the 2-sided Tray
- 22(Video) Paper is Jammed in the Paper Tray
- 23What driver package format is supported by my Linux distribution?
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27Black lines down the page
- 28Add your Brother machine with AirPrint (macOS)
- 29Check the remaining ink or toner level (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31Delete a network scanner entry. (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34Wrong Toner or Wrong Toner Cartridge
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Discover the MAC address of the Brother network card
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40Toner Ended
- 41No Toner
- 42Manual Feed
- 43My Brother machine has no power.
- 44When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 45Drum End Soon
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Configure and use the Scan Key Tool (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)