FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2(Video) Document is Jammed in the Top of the ADF Unit
- 3Add your Brother machine with AirPrint (macOS)
- 4What is the default password for my BRAdmin or Web Based Management?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10Manual Feed
- 11(Video) Paper is Jammed in the Paper Tray
- 12Where can I download Brother iPrint&Scan application for Mac?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17Change the brscan5 scan settings using XSane (Linux)
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Delete a network scanner entry. (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22Set Telephone Line Compatibility for Interference and VoIP Systems
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Drum !
- 25Drum End Soon
- 26(Video) Paper is Jammed in the Back of the Machine
- 27What is the recommended paper?
- 28Configure the Scan to Email Feature (Linux)
- 29I installed scan-key-tool, but it does not work. (Linux)
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Open the Status Monitor (Windows)
- 33Toner specks
- 34Lines across the page
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45Media Type Mismatch or Media Mismatch
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48What is Toner Continue Mode?
- 49Discover the MAC address of the Brother network card
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater