FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 106/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 227/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 319/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 405/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 529/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 628/05/2024What is Toner Continue Mode?
- 728/05/2024Toner Low or Prepare New Toner Cartridge
- 828/05/2024Drum End Soon
- 924/05/2024What is the default password for my Brother machine?
- 1024/05/2024What is the default password for my BRAdmin or Web Based Management?
- 1123/05/2024Clean the Scanner *
- 1223/05/2024Reset the Drum Counter *
- 1323/05/2024Remove Small Scraps of Paper Jammed in the ADF *
- 1423/05/2024Document is Jammed under the Document Cover *
- 1523/05/2024Document is Jammed in the Top of the ADF Unit *
- 1623/05/2024Access Web Based Management *
- 1723/05/2024Print the WLAN Report *
- 1823/05/2024Clean the Drum Unit *
- 1923/05/2024Clean the Corona Wire *
- 2023/05/2024Replace the Drum Unit *
- 2123/05/2024Reset the Network Settings to the Factory Settings *
- 2223/05/2024Replace the Toner Cartridge *
- 2323/05/2024Print the Network Configuration Report *
- 2423/05/2024Paper is Jammed in the 2-sided Tray *
- 2523/05/2024Paper is Jammed in the Back of the Machine *
- 2623/05/2024Paper is Jammed inside the Machine *
- 2723/05/2024Paper is Jammed in the Paper Tray *
- 2814/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 2908/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 3008/02/2024(Video) Paper is Jammed inside the Machine
- 3108/02/2024(Video) Paper is Jammed in the Back of the Machine
- 3208/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 3308/02/2024(Video) Paper is Jammed in the Paper Tray
- 3408/02/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 3508/02/2024(Video) Document is Jammed under the Document Cover
- 3608/02/2024(Video) Document is Jammed in the Top of the ADF Unit
- 3731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3829/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 3929/09/2023Ghosting images
- 4022/09/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4122/09/2023Poor fixing
- 4222/09/2023I cannot scan via network.
- 4314/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4414/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4507/09/2023Wrong Toner or Wrong Toner Cartridge
- 4607/09/2023Media Type Mismatch or Media Mismatch
- 4707/09/2023Cannot Scan ##
- 4807/09/2023Self-Diagnostic
- 4906/09/2023Toner Ended
- 5006/09/2023Manual Feed