FAQs & Troubleshooting
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148 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2(Video) Paper is Jammed in the Paper Tray
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6What is the default password for my Brother machine?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9(Video) Paper is Jammed inside the Machine
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11(Video) Set up your Brother machine
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 14The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 15Manual Feed
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17(Video) Paper is Jammed in the Back of the Machine
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 212-sided Disable or 2-sided Disabled
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23My Brother machine has no power.
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Wrong Toner or Wrong Toner Cartridge
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29Install the Brother Mobile Connect application (for mobile device)
- 30Check the firmware version.
- 31Delete print jobs from the print queue.
- 32Cannot Scan ##
- 33No Toner
- 34I cannot scan via network.
- 35Drum !
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38(Video) Load an Envelope (Manual Feed Slot)
- 39Document Jam
- 40Toner specks
- 41I cannot print full-page photos or images using Email Print.
- 42Export an address book and import it to another machine
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46I get a TS error when trying to print on a wireless network.
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48Enable the Brother machine's network interface.
- 49"Offline" appears on the Status Monitor. (Windows)
- 50What is the difference between the toner cartridge and the drum unit?