FAQs & Troubleshooting
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365 Results
- 1(Video) Load A4/Letter paper
- 2Choose the Correct Receive Mode
- 3(Video) Paper is Jammed in the Back of the Machine
- 4How to identify your Operating System (OS).
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Replace the Toner Cartridge
- 7Replace Drum
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Brother iPrint&Scan cannot find my Brother machine (macOS)
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 17Load Paper in the Paper Tray
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21What is Brother iPrint&Scan?
- 22(Video) Paper is Jammed in the Paper Tray
- 23Print on envelopes, labels, or thick paper from the manual feed slot.
- 24(Video) Unpack your Brother machine and install the toner cartridge
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27White lines, bands or ribbing across the page
- 28Black lines down the page
- 29Setup a Brother machine on a wireless (Wi-Fi) network.
- 30What is the default password for my Brother machine?
- 31Cannot Detect
- 32(Video) Manual Feed
- 33Scan Using Secure Function Lock 3.0
- 34Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 35What kind of envelopes and labels are recommended for printing?
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Delete print jobs from the print queue.
- 38Discover the MAC address of the Brother network card
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40(Video) Enlarge or Reduce Copied Images
- 41Wrinkles or creases
- 42(Video) Change the Language on the LCD
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44(Video) Load Paper in the Paper Tray
- 45Restrict changing machine settings for users.
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Faint
- 49Add your Brother machine with AirPrint (macOS)
- 50Wireless setup is requesting a WPS PIN to complete the setup