FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A4/Letter paper
- 4Jam Inside (With Video Instructions)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7(Video) Replace Toner
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print both sides of paper or a booklet automatically
- 12Jam Tray (With Video Instructions)
- 13Easy Scan to E-mail
- 14Print on envelopes, labels, or thick paper from the manual feed slot.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Document Jam (With Video Instructions)
- 18Jam Rear (With Video Instructions)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 21(Video) Unpack your Brother machine
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24The printer status is Offline or Paused.
- 25Out of Memory
- 26Curled or wavy
- 27Turn the Toner Save Mode on or off.
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Smudges on printed pages (Poor fixing)
- 30Jam 2-sided
- 31Replace Drum
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Load paper in the paper tray
- 35Can I print from or scan to Android™ Smartphone?
- 36(Video) Connect telephone line and power cords
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38What is AirPrint?
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41Faint
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Discover the MAC address of the Brother network card
- 44Toner Low or Prepare New Toner Cartridge
- 45Image skewed
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47My Brother machine could not be found over the network when I installed drivers on my PC.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Toner specks
- 50White lines down the page