FAQs & Troubleshooting
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262 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Load A4/Letter paper
- 5(Video) Replace Toner
- 6Can I print from or scan to Android™ Smartphone?
- 7Jam Inside (With Video Instructions)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11(Video) Connect telephone line and power cords
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Jam Rear (With Video Instructions)
- 14Jam Tray (With Video Instructions)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Jam 2-sided
- 19Wrinkles or creases
- 20Load paper in the paper tray
- 21Image skewed
- 22I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Curled or wavy
- 25Document Jam (With Video Instructions)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Smudges on printed pages (Poor fixing)
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30White lines across the page
- 31Faint
- 32Turn the Toner Save Mode on or off.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Ghost
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Replace Drum
- 38Hollow print
- 39Black lines down the page
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41White lines down the page
- 42What driver package format is supported by my Linux distribution?
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44White spots or black spots at 94 mm (3.7 in.) intervals
- 45My Brother machine could not be found over the network when I installed drivers on my PC.
- 46The printer status is Offline or Paused.
- 47Lines across the page
- 48White lines, bands or ribbing across the page
- 49Gray background
- 50I cannot print using my Brother machine on a wireless network (Mac)