FAQs & Troubleshooting
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251 Results
- 1Jam Rear (With Video Instructions)
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Load paper in the paper tray
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Select Receive mode.
- 9(Video) Replace Toner
- 10What is Toner Continue Mode?
- 11Jam Inside (With Video Instructions)
- 12(Video) Connect telephone line and power cords
- 13What is Brother iPrint&Scan?
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Turn the Toner Save Mode on or off.
- 16Print both sides of paper or a booklet automatically
- 17Document Jam (With Video Instructions)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Jam Tray (With Video Instructions)
- 24(Video) Unpack your Brother machine
- 25Replace Drum
- 26Set up your Brother machine on a wireless network.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Jam 2-sided
- 31I cannot find some options in the Print dialog box (macOS 11 or later)
- 32Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34What kind of envelopes and labels are recommended for printing?
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Wrinkles or creases
- 38Connect your Brother machine to your mobile device via a wireless router or access point.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 41What can happen if the wrong paper is used in your machine.
- 42What is the recommended paper?
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45Can I print from or scan to Android™ Smartphone?
- 46Reset the network settings to the factory default
- 47Image skewed
- 48My Brother machine could not be found over the network when I installed drivers on my PC.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?