FAQs & Troubleshooting
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249 Results
- 1(Video) Load A4/Letter paper
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3(Video) Replace Toner
- 4Jam Inside (With Video Instructions)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Document Jam (With Video Instructions)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Connect telephone line and power cords
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Jam Tray (With Video Instructions)
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Jam 2-sided
- 15Replace Drum
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Can I print from or scan to Android™ Smartphone?
- 18The printer status is Offline or Paused.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Jam Rear (With Video Instructions)
- 21(Video) Unpack your Brother machine
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23Load paper in the paper tray
- 24Turn the Toner Save Mode on or off.
- 25Black lines down the page
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29What kind of envelopes and labels are recommended for printing?
- 30Enable the Brother machine's network interface.
- 31My Brother machine could not be found over the network when I installed drivers on my PC.
- 32Image skewed
- 33Manual Feed
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39(Video) Set up your Brother machine
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43What can happen if the wrong paper is used in your machine.
- 44What is the recommended paper?
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48What is Toner Continue Mode?
- 49Select Receive mode.
- 50Toner Low or Prepare New Toner Cartridge