FAQs & Troubleshooting
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192 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Replace Toner
- 5Jam Rear (With Video Instructions)
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Load paper in the paper tray
- 9Jam Inside (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11(Video) Unpack your Brother machine
- 12Replace Drum
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Scan a document into PaperPort™ using the TWAIN driver
- 18Curled or wavy
- 19Image skewed
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21(Video) Connect telephone line and power cords
- 22Print both sides of paper or a booklet automatically
- 23Document Jam (With Video Instructions)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Black toner marks across the page
- 26Change the printer driver settings (Windows/macOS)
- 27Manual Feed
- 28What is Distinctive Ring and how do I program it?
- 29What kind of envelopes and labels are recommended for printing?
- 30(Video) Set up your Brother machine
- 31Can I print from or scan to Android™ Smartphone?
- 32Print Unable or Print Unable XX
- 33Toner Low or Prepare New Toner Cartridge
- 34Jam 2-sided
- 35Ghost
- 36Can I use AirPrint with my Brother machine?
- 37Copied images or documents appear lighter or darker than the original document.
- 38Out of Memory
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 40White spots or black spots at 94 mm (3.7 in.) intervals
- 41Gray background
- 42Turn the Toner Save Mode on or off.
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Select Receive mode.
- 45The printer status is Offline or Paused.
- 46What can happen if the wrong paper is used in your machine.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50I cannot save a file downloaded from the Brother support website (For Windows)