FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load plain Letter/A4 paper
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12(Video) Load envelopes
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15When I print, the pages are smudged with ink.
- 16Forward a fax to another fax machine when my machine has a mechanical problem.
- 17What driver package format is supported by my Linux distribution?
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20How do I know which side up my photo paper should be in the tray?
- 21The printer status is Offline or Paused.
- 22One or more of my colors are not printing (blank).
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Paper Jam
- 25Easy Scan to E-mail
- 26Delete print jobs from the print queue.
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28(Video Library) Setup your product
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Load envelopes
- 31Change the printer driver settings (Windows/macOS)
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39(Video) Install the ink cartridges
- 40Load paper in the paper tray
- 41(Video) Load photo paper
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Low Temperature
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47Document Jam
- 48Why doesn't the machine answer when receiving a call?
- 49I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 50What is the BRAdmin Professional software used for?