FAQs & Troubleshooting
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139 Results
- 1One or more of my colors are not printing (blank).
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Access Web Based Management
- 4Check the Print Alignment from Your Brother Machine
- 5The printer status is Offline or Paused.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7What is the recommended paper?
- 8What is the default password for my Brother machine?
- 9Load Documents in the Automatic Document Feeder (ADF)
- 10Wrong Ink Cartridge
- 11Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Discover the MAC address of the Brother network card
- 14Change the printer driver settings (Windows)
- 15Replace Ink
- 16Delete a network scanner entry. (Linux)
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Delete print jobs from the print queue.
- 19Paper Size Mismatch
- 20Where can I find my Brother machine's serial number?
- 21Improve poor print quality.
- 22Reset the Network Settings to Factory Default
- 23Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25Set up your Brother machine on a wireless network (Windows/macOS)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 28(Video) Set up your Brother machine
- 29Open the Control Panel (For Windows)
- 30Verify if the Brother machine has a dial tone.
- 31Clean the Paper Pick-up Rollers for Paper Tray #1
- 32Document Jam
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35(Video) Print a long paper
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Can I send a print job to multiple machine email addresses using Email Print?
- 39Export an address book and import it to another machine
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42I get a TS error when trying to print on a wireless network.
- 43Document is Jammed in the Top of the ADF Unit
- 44Protect your Brother machine against unauthorised access over the network
- 45How to identify your Operating System (OS).
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48I cannot scan via network.
- 49Paper is Jammed in the Back of the Machine
- 50I am experiencing issues sending a fax.