FAQs & Troubleshooting
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316 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4(Video) Load A3/Ledger paper
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7(Video) Load A4/Letter paper
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Telephone Line Interference/VoIP.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14The printer status is Offline or Paused.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What is Brother iPrint&Scan?
- 17Check the Print Alignment from Your Brother Machine
- 18Check the Print Quality
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Set the Telephone Line Type.
- 22(Video) Install Ink Cartridges
- 23One or more of my colors are not printing (blank).
- 24Paper Jam
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26Enable the Brother machine's network interface.
- 27Prevent Smudged Printouts and Paper Jams (Windows®)
- 28Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 29Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Use voice mail on the same line as my Brother machine.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34Other Problems
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Load Paper in the Multi-purpose Tray (MP Tray)
- 37Delete print jobs from the print queue.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40Change the Print Setting Options When Having Printing Problems
- 41Correct the Paper Feed to Clear Vertical Lines
- 42Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46Replace Ink
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Remote Retrieval Commands
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Manage Multiple Certificates