FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5One or more of my colors are not printing (blank).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Load plain Letter/A4 paper
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Load envelopes
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Improve poor print quality.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Paper Jam
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Load paper in the paper tray
- 19(Video) Load envelopes
- 20The printer status is Offline or Paused.
- 21Replace Ink
- 22Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 23Load paper in the paper tray #2
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Scan a document and e-mail it as an attachment
- 26Document Jam/too Long
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31(Video) Install the ink cartridges
- 32Scan a document and save the scanned image to a folder on a local or network hard disk
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36My Brother machine has no power.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40The text and images on my copies and sent faxes are reversed.
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Printer Locked
- 43Print the Network Configuration Report
- 44What driver package format is supported by my Linux distribution?
- 45Easy Scan to E-mail
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47How to identify your Operating System (OS).
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Out of Memory
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)