FAQs & Troubleshooting
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139 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4Document Jam
- 5Print the Network Configuration Report
- 6Sleep
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Wrong Ink Cartridge
- 9Cannot Scan XX or Unable to Scan XX
- 10Discover the MAC address of the Brother network card
- 11Reset the Network Settings to Factory Default
- 12Change the Print Options to Improve Your Print Results
- 13Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 14Printer Jam or Paper Jam
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16Check the remaining ink or toner level (Linux)
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Paper Size Mismatch
- 19Check the Print Alignment from Your Brother Machine
- 20(Video) Set up your Brother machine
- 21Install Starter Ink
- 22One or more of my colors are not printing (blank).
- 23Replace Ink
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Telephone Line Interference/VoIP.
- 26Cannot Print XX or Print Unable XX
- 27Cannot Detect
- 28Improve poor print quality.
- 29What is the recommended paper?
- 30I cannot print full-page photos or images using Email Print.
- 31Can I send a print job to multiple machine email addresses using Email Print?
- 32Export an address book and import it to another machine
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36Load Documents in the Automatic Document Feeder (ADF)
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39How to identify your Operating System (OS).
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41The printer status is Offline or Paused.
- 42No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 43I am experiencing issues sending a fax.
- 44Configure and use the Scan Key Tool (Linux)
- 45I cannot scan via network.
- 46When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49What is the default password for my Brother machine?
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)