FAQs & Troubleshooting
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307 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Print as a Poster (Windows®)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6What is Brother iPrint&Scan?
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 9Other Problems
- 10Paper Type and Size for Each Operation
- 11(Video) Load A3/Ledger paper
- 12(Video) Load A4/Letter paper
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Prevent Smudged Printouts and Paper Jams (Mac)
- 19Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 20Change the printer driver settings (Windows/macOS)
- 21The printer status is Offline or Paused.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Can third party ink be used to refill the ink cartridges?
- 24When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Add your Brother machine with AirPrint (macOS)
- 27Setup a Brother machine on a wireless (Wi-Fi) network.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29What is AirPrint?
- 30Manual Feed
- 31Improve poor print quality.
- 32What driver package format is supported by my Linux distribution?
- 33Prevent Smudged Printouts and Paper Jams (Windows®)
- 34Check the Print Alignment from Your Brother Machine
- 35Check the Print Quality
- 36Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Replace Ink
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 41Select Receive mode.
- 42Transfer faxes to the PC when my machine has a mechanical issue.
- 43Forward a fax to another fax machine when my machine has a mechanical problem.
- 44What is the recommended paper?
- 45Telephone Line Interference/VoIP.
- 46Load Documents on the Scanner Glass
- 47(Video) Install Ink Cartridges
- 48Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.