FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5(Video) Load A3/Ledger paper
- 6(Video) Update the Driver or Firmware for your Brother machine
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11(Video) Connect telephone line and power cords
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Load Photo Paper in Paper Tray #1
- 16Check the Print Alignment from Your Brother Machine
- 17(Video) Set up your Brother machine
- 18What is the default password for my Brother machine?
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20Setup a Brother machine on a wireless (Wi-Fi) network.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can third party ink be used to refill the ink cartridges?
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25About Envelopes
- 26Change the Print Setting Options When Having Printing Problems
- 27Load Envelopes in Paper Tray #1
- 28Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 29Easy Scan to E-mail
- 30Set Fax Preview to On.
- 31(Video) Unpack your Brother machine
- 32(Video) Load and print an Envelope (Manual Feed Slot)
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Install Starter Ink
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Use voice mail on the same line as my Brother machine.
- 37Save Scanned Data to a Folder as a PDF File
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Document is Jammed in the Bottom of the ADF Unit
- 42Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 43Forward Incoming Faxes to Another Machine
- 44Change Memory Receive Options
- 45Protect your Brother machine against unauthorised access over the network
- 46(Video) Install Ink Cartridges
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Open the Control Panel (For Windows)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.