FAQs & Troubleshooting
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233 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Load envelopes
- 6Load paper in the paper tray
- 7Scan a document and save the scanned image to a folder on a local or network hard disk
- 8Can I print from or scan to Android™ Smartphone?
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Paper Jam
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Use voice mail on the same line as my Brother machine.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Replace Ink
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Forward a fax to another fax machine when my machine has a mechanical problem.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What driver package format is supported by my Linux distribution?
- 23(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 24Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28What is the recommended paper?
- 29Easy Scan to E-mail
- 30How to identify your Operating System (OS).
- 31One or more of my colors are not printing (blank).
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35The text and images on my copies and sent faxes are reversed.
- 36What is Brother iPrint&Scan?
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Printer Locked
- 39Cover is Open
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41Install Starter Ink
- 42Document Jam/too Long
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Cannot Detect Ink Volume
- 46What is AirPrint?
- 47What is Brother Web Connect?
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49Ink Absorber Full
- 50Reset the network settings to the factory default.