FAQs & Troubleshooting
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235 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from or scan to Android™ Smartphone?
- 10What is Brother iPrint&Scan?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 15Paper Jam
- 16Install Starter Ink
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Ink Absorber Full
- 22Transfer faxes to the PC when my machine has a mechanical issue.
- 23Improve poor print quality.
- 24Reset the network settings to the factory default.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Printer Locked
- 28No Paper Fed
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Easy Scan to E-mail
- 31Scan a document and save the scanned image to a folder on a local or network hard disk
- 32Unable to Print 3X
- 33Cannot Detect
- 34Out of Memory
- 35Load paper in the paper tray
- 36Scan a document and e-mail it as an attachment
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Wrong Paper Size
- 44Use voice mail on the same line as my Brother machine.
- 45One or more of my colors are not printing (blank).
- 46Document Jam/too Long
- 47Load envelopes
- 48Add your Brother machine with AirPrint (macOS)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)