FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7How do I load paper?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9What is Brother iPrint&Scan?
- 10Paper Jam
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13No Paper Fed
- 14I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 20Can I print from or scan to Android™ Smartphone?
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22The printer status is Offline or Paused.
- 23Replace Ink
- 24How do I load envelopes into my machine?
- 25What is the recommended paper?
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33How do I know which side up my photo paper should be in the tray?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Cover is Open
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44What is AirPrint?
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 47Configure a cover page for PC-FAX.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 50Change the number of times my Brother machine rings before it answers.