FAQs & Troubleshooting
![]() |
Popular |
324 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Load plain Letter/A4 paper
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Paper Jam
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11What driver package format is supported by my Linux distribution?
- 12Load paper in the paper tray
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Document Jam
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18Delete print jobs from the print queue.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Protect your Brother machine against unauthorised access over the network
- 24(Video) Connect the telephone line and power cord
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Load envelopes
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Can I print from or scan to Android™ Smartphone?
- 32Change the printer driver settings (Windows/macOS)
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39What is Distinctive Ring and how do I program it?
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Easy Scan to E-mail
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45(Video) Install the ink cartridges
- 46(Video) Load envelopes
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48What is Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50How to identify your Operating System (OS).