FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Load paper in the paper tray
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8One or more of my colors are not printing (blank). What can I do?
- 9How do I load envelopes into my machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11What driver package format is supported by my Linux distribution?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 16How do I know which side up my photo paper should be in the tray?
- 17The printer status is Offline or Paused.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22What is Brother iPrint&Scan?
- 23Can I use AirPrint with my Brother machine?
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Forward a fax to another fax machine when my machine has a mechanical problem.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Change the number of times my Brother machine rings before it answers.
- 29Scan and save a document in PDF format (Scan to File)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Ink Low
- 36Which E-mail packages are compatible with ControlCenter3?
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42How to identify your Operating System (OS).
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44I cannot remove red-eye.
- 45When I print, the pages are smudged with ink. What should I do?
- 46Paper Jam
- 47What is the BRAdmin Professional software used for?
- 48Print the Network Configuration List
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Delete print jobs from the print queue.