FAQs & Troubleshooting
![]() |
Popular |
139 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2I cannot print on a wireless (Wi-Fi) network (Mac)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 7Document Jam
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 10Check the Print Alignment from Your Brother Machine
- 11(Video) Set up your Brother machine
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Replace Ink
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18Load Documents in the Automatic Document Feeder (ADF)
- 19Wrong Ink Cartridge
- 20Cannot Detect Ink Volume
- 21Install Starter Ink
- 22Ink Low
- 23Printer Jam or Paper Jam
- 24Reset the Network Settings to Factory Default
- 25Paper is Jammed in the Back of the Machine
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30Telephone Line Interference/VoIP.
- 31Document is Jammed in the Top of the ADF Unit
- 32What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 33How to identify your Operating System (OS).
- 34Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 35Discover the MAC address of the Brother network card
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 37Cannot Print XX or Print Unable XX
- 38Clean the Paper Pick-up Rollers for Paper Tray #2
- 39What is the default password for my BRAdmin or Web Based Management?
- 40I am experiencing issues sending a fax.
- 41Can I send a print job to multiple machine email addresses using Email Print?
- 42When I print images, the quality is not good (Linux)
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Command List of brscan. (Linux)
- 46Important points for specifying the scan area (Linux)
- 47How Brother inkjet printers measure remaining page yields
- 48Check the Print Quality
- 49Paper is Jammed in the Front of the Machine
- 50My Brother machine could not be found over the network when I installed drivers on my computer.