FAQs & Troubleshooting
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139 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Document Jam
- 6Replace Ink
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8How to identify your Operating System (OS).
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Load Documents in the Automatic Document Feeder (ADF)
- 12Cannot Detect Ink Volume
- 13Install Starter Ink
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Clean the Paper Pick-up Rollers for Paper Tray #2
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17Configure and use PC-FAX (CUPS) (Linux)
- 18Telephone Line Interference/VoIP.
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Wrong Ink Cartridge
- 21Delete print jobs from the print queue.
- 22Discover the MAC address of the Brother network card
- 23Cannot Print XX or Print Unable XX
- 24I am experiencing issues sending a fax.
- 25How Brother inkjet printers measure remaining page yields
- 26Check the Print Alignment from Your Brother Machine
- 27Check the Print Quality
- 28(Video) Set up your Brother machine
- 29Open the Control Panel (For Windows)
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31One or more of my colors are not printing (blank).
- 32Uninstall the Brother Software and Drivers (Windows)
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35I cannot print full-page photos or images using Email Print.
- 36Cannot print after a Windows 10 update (June 2020)
- 37When I print images, the quality is not good (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I cannot print using my Brother machine on a wired network (Windows/macOS)
- 41I get a TS error when trying to print on a wireless network.
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 46What is the Network Shared printing?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Change the printer driver settings (Windows)
- 49Ink Low
- 50Cannot Detect