FAQs & Troubleshooting
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314 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4What is Brother iPrint&Scan?
- 5(Video) Load A4/Letter paper
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Load A3/Ledger paper
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10The printer status is Offline or Paused.
- 11Telephone Line Interference/VoIP.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13(Video) Install Ink Cartridges
- 14Replace Ink
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16Paper Type and Size for Each Operation
- 17(Video) Connect telephone line and power cords
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19(Video) Unpack your Brother machine
- 20Use voice mail on the same line as my Brother machine.
- 21Document Jam
- 22Other Problems
- 23Setup a Brother machine on a wireless (Wi-Fi) network.
- 24When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 25Change the Print Setting Options When Having Printing Problems
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27Check the Print Alignment from Your Brother Machine
- 28Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 29After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 30Delete print jobs from the print queue.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Paper Jam
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37What is Distinctive Ring and how do I program it?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Check the Print Quality
- 40Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42What is the recommended paper?
- 43What is the default password for my Brother machine?
- 44Add your Brother machine with AirPrint (macOS)
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Wrong Ink Cartridge
- 48Sleep
- 49Printing/ Scanning with a mobile device
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.