FAQs & Troubleshooting
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343 Results
- 1(Video) Load A3/Ledger paper
- 2(Video) Load A4/Letter paper
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Install Ink Cartridges
- 8Change the Print Setting Options When Having Printing Problems
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10(Video) Connect telephone line and power cords
- 11Check the Print Alignment from Your Brother Machine
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14(Video) Unpack your Brother machine
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Check the Print Quality
- 21(Video) Set up your Brother machine
- 22Discover the MAC address of the Brother network card
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24Correct the Paper Feed to Clear Vertical Lines
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26About Envelopes
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Print both sides of paper or a booklet automatically
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Load Documents in the Automatic Document Feeder (ADF)
- 32Change Memory Receive Options
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Reset the Network Settings to Factory Default
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37Turn Off Memory Receive
- 38Set Fax Preview to On.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 42Print as a Poster (Windows)
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45The printer status is Offline or Paused.
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49What is the default password for my Brother machine?
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).