FAQs & Troubleshooting
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375 Results
- 1How do I load paper?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Document Jam
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How do I know which side up my photo paper should be in the tray?
- 13One or more of my colors are not printing (blank).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23No Paper Fed
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25How do I load envelopes into my machine?
- 26I cannot start ControlCenter4.
- 27Delete numbers stored in my Brother machine's Caller ID History.
- 28Can I print from or scan to Android™ Smartphone?
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31When I print, the pages are smudged with ink.
- 32Replace Ink
- 33Protect your Brother machine against unauthorised access over the network
- 34Printing/ Scanning with a mobile device
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36Unable to Print 7X
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Change the printer driver settings (Windows/macOS)
- 39Can I transfer faxes to the PC when my machine has a mechanical problem?
- 40Out of Memory
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 50Configure a cover page for PC-FAX.