FAQs & Troubleshooting
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373 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6How do I load paper?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Discover the MAC address of the Brother network card
- 14Store a Speed Dial number from my Brother machine's Caller ID History.
- 15What driver package format is supported by my Linux distribution?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Paper Jam
- 19Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 20One or more of my colors are not printing (blank).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Combine multiple scanned documents into a single file with PaperPort™
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Replace Ink
- 28Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30Print the Network Configuration List
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Can I use voice mail on the same line as my Brother machine?
- 36Document Jam
- 37When I print, the pages are smudged with ink.
- 38Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41What is Distinctive Ring and how do I program it?
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Protect your Brother machine against unauthorised access over the network
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49How does a restricted user log on the Brother machine when Secure Function Lock is turned on?
- 50What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?