FAQs & Troubleshooting
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278 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5(Video) Load A4/Letter paper
- 6The printer status is Offline or Paused.
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11(Video) Install Ink Cartridges
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Load an Envelope (Manual Feed Slot)
- 18Document Jam (With Video Instructions)
- 19(Video) Unpack your Brother machine
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 23Paper Jam
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Easy Scan to E-mail
- 27Enable the Brother machine's network interface.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29(Video) Connect telephone line and power cords
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Combine multiple scanned documents into a single file with PaperPort™
- 32Delete print jobs from the print queue.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35Use voice mail on the same line as my Brother machine.
- 36Replace Ink
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Load paper in the paper tray
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Can I print from or scan to Android™ Smartphone?
- 42Transfer faxes to the PC when my machine has a mechanical issue.
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Configure a cover page for PC-FAX.
- 46Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 47One or more of my colors are not printing (blank).
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.