FAQs & Troubleshooting
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283 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Load paper in the paper tray
- 6Paper Jam (With Video Instructions)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12(Video) Install Ink Cartridges
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The scanner cover support has come off. (With Video Instructions)
- 17(Video) Set up your Brother machine
- 18One or more of my colors are not printing (blank).
- 19I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24What is Brother iPrint&Scan?
- 25How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Load an Envelope (Manual Feed Slot)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30(Video) Unpack your Brother machine
- 31The printer status is Offline or Paused.
- 32Use voice mail on the same line as my Brother machine.
- 33Document Jam (With Video Instructions)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36(Video) Connect telephone line and power cords
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38Reset the network settings to the factory default.
- 39What driver package format is supported by my Linux distribution?
- 40Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Install Starter Ink
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print using my Brother machine on a wireless network (Windows)