FAQs & Troubleshooting
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389 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load paper in the paper tray.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Paper Jam (With Video Instructions)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Use voice mail on the same line as my Brother machine.
- 18Replace Ink
- 19What is Brother iPrint&Scan?
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22When I print, the pages are smudged with ink.
- 23Improve poor print quality.
- 24The scanner cover support has come off. (With Video Instructions)
- 25Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27One or more of my colors are not printing (blank).
- 28The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 29Load photo paper into my machine.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 32What driver package format is supported by my Linux distribution?
- 33I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 34Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 35Store a Speed Dial number from my Brother machine's Caller ID History.
- 36Load envelopes into my machine
- 37Delete print jobs from the print queue.
- 38Can I print from or scan to Android™ Smartphone?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43The LCD displays an error code when I use Web icon (Brother Web Connect).
- 44Change the number of times my Brother machine rings before it answers.
- 45The text and images on my copies and sent faxes are reversed.
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Install Starter Ink
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Document Jam