FAQs & Troubleshooting
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387 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Load paper in the paper tray.
- 3Paper Jam (With Video Instructions)
- 4Can I print from or scan to Android™ Smartphone?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Improve poor print quality.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Replace Ink
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Load envelopes into my machine
- 16The text and images on my copies and sent faxes are reversed.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Forward a fax to another fax machine when my machine has a mechanical problem.
- 20The scanner cover support has come off. (With Video Instructions)
- 21Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 22When I print, the pages are smudged with ink.
- 23Add your Brother machine with AirPrint (macOS)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25What is Brother iPrint&Scan?
- 26Install Starter Ink
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29One or more of my colors are not printing (blank).
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 32Cannot Detect
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35What driver package format is supported by my Linux distribution?
- 36Easy Scan to E-mail
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 39Store a Speed Dial number from my Brother machine's Caller ID History.
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 47Use voice mail on the same line as my Brother machine.
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49Configure and use the Scan to FTP feature
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)