FAQs & Troubleshooting
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389 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Jam (With Video Instructions)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Load paper in the paper tray.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Load envelopes into my machine
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Store a Speed Dial number from my Brother machine's Caller ID History.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20The text and images on my copies and sent faxes are reversed.
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Restrict access to certain operations on my Brother machine.
- 25Configure the printer driver to get correctly-ordered printouts.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32What is Brother iPrint&Scan?
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36Can I print from or scan to Android™ Smartphone?
- 37The printer status is Offline or Paused.
- 38Document Jam
- 39What is Distinctive Ring and how do I program it?
- 40Replace Ink
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Stains appear at the end of the printed/ copied documents.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47What is AirPrint?
- 48Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 49Unable to Scan AX
- 50How many times will my Brother machine automatically redial a busy number?