FAQs & Troubleshooting
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351 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3How do I load paper?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load envelopes into my machine
- 8Can I print from or scan to Android™ Smartphone?
- 9Paper Jam
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11One or more of my colors are not printing (blank).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15The printer status is Offline or Paused.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Can I use voice mail on the same line as my Brother machine?
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24How to identify your Operating System (OS).
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28No Paper Fed
- 29Replace Ink
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Store a Speed Dial number from my Brother machine's Caller ID History.
- 34Connect your Brother machine to your mobile device via a wireless router or access point.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Change the number of times my Brother machine rings before it answers.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45What is AirPrint?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Where is the USB port on the machine?
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
