FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load plain Letter/A4 paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Document Jam/too Long
- 9Load paper in the paper tray
- 10Load envelopes
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15How do I adjust my Brother machine's tray use for copying and faxing?
- 16Paper Jam
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18What is Brother iPrint&Scan?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Replace Ink
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Scan a document and e-mail it as an attachment
- 23No Paper Fed
- 24Improve poor print quality.
- 25(Video) Connect the telephone line and power cord
- 26Load paper in the paper tray #2
- 27Can I print from or scan to Android™ Smartphone?
- 28Install the ink cartridges
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Wrong Paper Size
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32(Video) Load envelopes
- 33The printer status is Offline or Paused.
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35(Video)Additional paper jam clear operations
- 36Connect your Brother machine to your mobile device via a wireless router or access point.
- 37(Video Library) Set up your product
- 38(Video) Install the ink cartridges
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41Delete print jobs from the print queue.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46Reset the network settings to the factory default.
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)