FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Load A4/Letter paper
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9(Video) Load and print an Envelope (Manual Feed Slot)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12(Video) Install Ink Cartridges
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Replace Ink
- 15I cannot make borderless prints.
- 16What is Brother iPrint&Scan?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Use voice mail on the same line as my Brother machine.
- 21Paper Jam
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27(Video) Connect telephone line and power cords
- 28Print both sides of paper or a booklet automatically
- 29One or more of my colors are not printing (blank).
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32(Video) Unpack your Brother machine
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37I cannot open the scanned file from Scan to FTP.
- 38Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 39Print as a Poster (Windows®)
- 40Install Starter Ink
- 41The printer status is Offline or Paused.
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Load Documents in the Automatic Document Feeder (ADF)
- 45The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 46How to identify your Operating System (OS).
- 47What is Brother Web Connect?
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49High Temperature
- 50Cover is Open