FAQs & Troubleshooting
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229 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Load paper in the paper tray
- 4(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Paper Jam
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Load envelopes
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Cannot Detect
- 19Install Starter Ink
- 20Scan a document and e-mail it as an attachment
- 21Add your Brother machine with AirPrint (macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25What is Brother iPrint&Scan?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29The printer status is Offline or Paused.
- 30Document Jam/too Long
- 31Improve poor print quality.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33What is the recommended paper?
- 34Use voice mail on the same line as my Brother machine.
- 35Cover is Open
- 36Reset the network settings to the factory default.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40Enable the Brother machine's network interface.
- 41Protect your Brother machine against unauthorised access over the network
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43One or more of my colors are not printing (blank).
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.