FAQs & Troubleshooting
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284 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load paper in the Multi-Purpose tray (MP tray)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5(Video) Load A4/Letter paper
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8(Video) Load A3/Ledger paper (Tray1)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Paper Jam (With Video Instructions)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 14Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 15I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 16Install Starter Ink
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Document Jam (With Video Instructions)
- 20(Video) Install Ink Cartridges
- 21What is Brother iPrint&Scan?
- 22Is there a way to view how much ink is remaining?
- 23(Video) Unpack your Brother machine
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Cannot Detect
- 27Replace Ink
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Sleep
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 35Change the printer driver settings (Windows/macOS)
- 36Out of Memory
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Enable the Brother machine's network interface.
- 41My Brother machine could not be found over the network when I installed drivers on my PC.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Load paper in the paper tray
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Combine multiple scanned documents into a single file with PaperPort™
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Printer Locked
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50Forward a fax to another fax machine when my machine has a mechanical problem.