FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Load paper in the paper tray
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9Replace Ink
- 10One or more of my colors are not printing (blank). What can I do?
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I know which side up my photo paper should be in the tray?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17How do I load envelopes into my machine?
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19When I print, the pages are smudged with ink. What should I do?
- 20Paper Jam
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29What driver package format is supported by my Linux distribution?
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I use voice mail on the same line as my Brother machine?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Where can I find the ink cartridges for my new Brother machine?
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Locate files scanned with ControlCenter2 (For Macintosh)