FAQs & Troubleshooting
Popular |
385 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Load paper in the paper tray.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Load envelopes into my machine
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10The scanner cover support has come off. (With Video Instructions)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Turn off my Brother machine's Secure Function Lock feature.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18Discover the MAC address of the Brother network card
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22One or more of my colors are not printing (blank).
- 23Document Jam
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 27Printout is misaligned when using glossy papers or postcards.
- 28Ink Absorber Full
- 29Unable to Print XX
- 30Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 31Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 32Configure the printer driver to get correctly-ordered printouts.
- 33No Paper Fed
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35What driver package format is supported by my Linux distribution?
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38"Offline" appears on the Status Monitor.
- 39Delete print jobs from the print queue.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Paper tray not detected
- 42Load photo paper into my machine.
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44Install Starter Ink
- 45How do I know which receive mode to select?
- 46The printer status is Offline or Paused.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Transfer faxes to the PC when my machine has a mechanical problem.
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50Replace Ink