FAQs & Troubleshooting
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334 Results
- 1(Video) Load A3/Ledger paper
- 2Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5(Video) Load A4/Letter paper
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Install Ink Cartridges
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15Add your Brother machine with AirPrint (macOS)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17What is Brother iPrint&Scan?
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Paper Size Mismatch
- 20What is Brother Web Connect?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Setup a Brother machine on a wireless (Wi-Fi) network.
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25Easy Scan to E-mail
- 26Delete print jobs from the print queue.
- 27Replace Ink
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Load Paper in the Manual Feed Slot
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33Correct the Paper Feed to Clear Vertical Lines
- 34Print as a Poster (Windows®)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39What is AirPrint?
- 40Change the printer driver settings (Windows/macOS)
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Export the Self-signed Certificate
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Check the Print Quality
- 45(Video) Load and print an Envelope (Manual Feed Slot)
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 49Unable to Print XX
- 50The printer status is Offline or Paused.