FAQs & Troubleshooting
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277 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3(Video) Load A3/Ledger paper (Tray1)
- 4(Video) Install Ink Cartridges
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8(Video) Load A4/Letter paper
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Delete print jobs from the print queue.
- 11Load an Envelope (Manual Feed Slot)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Document Jam (With Video Instructions)
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Load paper in the paper tray
- 18Can I print from or scan to Android™ Smartphone?
- 19My Brother machine could not be found over the network when I installed drivers on my PC.
- 20(Video) Unpack your Brother machine
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22One or more of my colors are not printing (blank).
- 23Paper Jam
- 24(Video) Connect telephone line and power cords
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28The printer status is Offline or Paused.
- 29Use voice mail on the same line as my Brother machine.
- 30Transfer faxes to the PC when my machine has a mechanical issue.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Add your Brother machine with AirPrint (macOS)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37Change the printer driver settings (Windows/macOS)
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39Where is the USB port on the machine?
- 40The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47What is Brother iPrint&Scan?
- 48Load photo paper
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.