FAQs & Troubleshooting
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379 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Paper Jam (With Video Instructions)
- 11Load paper in the paper tray.
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13The printer status is Offline or Paused.
- 14The scanner cover support has come off. (With Video Instructions)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17When I print, the pages are smudged with ink.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Replace Ink
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I'm using Macintosh. What is the PreScan option used for?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Reset the print server to the default factory settings.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Install Starter Ink
- 31I cannot make borderless prints.
- 32Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 33Can I print from or scan to Android™ Smartphone?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36Why doesn't the machine answer when receiving a call?
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 39Configure and use the Scan to FTP feature
- 40What is Brother iPrint&Scan?
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print the Network Configuration Report.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Enable the Brother machine's network interface.
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46The LCD displays an error code when I use Web icon (Brother Web Connect).
- 47Discover the MAC address of the Brother network card
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49One or more of my colors are not printing (blank).
- 50I cannot print using my Brother machine on a wireless network (Windows)
