FAQs & Troubleshooting
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242 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Paper Jam
- 8Scan and save a document in PDF format (Scan to File)
- 9The printer status is Offline or Paused.
- 10Can I use voice mail on the same line as my Brother machine?
- 11How do I load envelopes into my machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13How do I know which side up my photo paper should be in the tray?
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15What driver package format is supported by my Linux distribution?
- 16How to identify your Operating System (OS).
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19One or more of my colors are not printing (blank). What can I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 24Ink Low
- 25Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Where can I find the ink cartridges for my new Brother machine?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Cover is Open
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 35Stop my Brother machine from automatically redialing a number.
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39No Paper Fed
- 40I cannot remove red-eye.
- 41Can third party ink be used to refill the ink cartridges?
- 42Why doesn't the machine answer when receiving a call?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 46Can I use AirPrint with my Brother machine?
- 47Change the printer driver settings (Windows/macOS)
- 48Which E-mail packages are compatible with ControlCenter3?
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50Can my Brother machine print a report to verify a fax I sent was received?