FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Paper Jam
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load paper in the paper tray
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11How to identify your Operating System (OS).
- 12What is Brother iPrint&Scan?
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Can I use voice mail on the same line as my Brother machine?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Document Jam
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20The printer status is Offline or Paused.
- 21One or more of my colors are not printing (blank).
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23Install Starter Ink
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 29Can I print from or scan to Android™ Smartphone?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The scanner cover support has come off. (With Video Instructions)
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Cannot Detect
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Protect your Brother machine against unauthorised access over the network
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37What driver package format is supported by my Linux distribution?
- 38Open the Control Panel (For Windows)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Replace Ink
- 41Load envelopes
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44Add your Brother machine with AirPrint (macOS)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Wrong Paper Size
- 50Forward a fax to another fax machine when my machine has a mechanical problem.