FAQs & Troubleshooting
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180 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Telephone Line Interference/VoIP.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5Paper Size Mismatch
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Install Starter Ink
- 8Install the Brother Mobile Connect application (for mobile device)
- 9(Video) Set up your Brother machine
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Check the Print Alignment from Your Brother Machine
- 14Check the Print Quality
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Export an address book and import it to another machine
- 17(Video) How to Email Print
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20How to identify your Operating System (OS).
- 21Ink Low
- 22One or more of my colors are not printing (blank).
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Access Web Based Management
- 25Cover is Open
- 26What driver package format is supported by my Linux distribution?
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Replace Ink
- 29How to use the PC-FAX.
- 30(Video) When I print photos, the color quality is not good.
- 31What is the recommended paper?
- 32I cannot print full-page photos or images using Email Print.
- 33Cannot print after a Windows 10 update (June 2020)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Change the printer driver settings (Windows)
- 36Cannot Detect
- 37Check the remaining ink or toner level (Linux)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39Load Documents in the Automatic Document Feeder (ADF)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Out of Fax Memory
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43The printer status is Offline or Paused.
- 44Printer Jam or Paper Jam
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 49Wrong Ink Cartridge
- 50Protect your Brother machine against unauthorised access over the network