FAQs & Troubleshooting
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178 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Telephone Line Interference/VoIP.
- 3(Video) Set up your Brother machine
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5Replace Ink
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7The printer status is Offline or Paused.
- 8Brother iPrint&Scan cannot find my Brother machine (macOS)
- 9(Video) When I print photos, the color quality is not good.
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Paper Size Mismatch
- 12I cannot install the Brother software (Mac)
- 13Check the Print Quality
- 14One or more of my colors are not printing (blank).
- 15What is Brother Web Connect (Web icon)?
- 16(Video) How to Email Print
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19Check the Print Alignment from Your Brother Machine
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 23Configure and use the Scan Key Tool (Linux)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25Access Web Based Management
- 26Delete print jobs from the print queue.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Install Starter Ink
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36Document Jam
- 37Printer Jam or Paper Jam
- 38I cannot print full-page photos or images using Email Print.
- 39Check the remaining ink or toner level (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Wrong Ink Color
- 42How to identify your Operating System (OS).
- 43Out of Fax Memory
- 44Change the printer driver settings (Windows)
- 45Cannot Detect
- 46Cover is Open
- 47Glossy Paper does not feed correctly.
- 48What is the recommended paper?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50What is the default password for my Brother machine?