FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Paper Tray
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7What driver package format is supported by my Linux distribution?
- 8Document Jam
- 9Lines across the page
- 10No Toner
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Black lines down the page
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The printer status is Offline or Paused.
- 16Manual Feed
- 17(Video) Paper is Jammed in the Back of the Machine
- 18(Video) Paper is Jammed inside the Machine
- 19Export an address book and import it to another machine
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21Media Type Mismatch or Media Mismatch
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Change the printer driver settings (Windows)
- 24Cannot Print ##
- 25What is the default password for my BRAdmin or Web Based Management?
- 26(Video) Set up your Brother machine
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Toner specks
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Add your Brother machine with AirPrint (macOS)
- 32Check the remaining ink or toner level (Linux)
- 33Wrong Toner or Wrong Toner Cartridge
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35(Video) Remove Small Scraps of Paper Jammed in the ADF
- 36Enable the Brother machine's network interface.
- 37Discover the MAC address of the Brother network card
- 38Self-Diagnostic
- 39Cartridge Error
- 402-sided Disable or 2-sided Disabled
- 41Toner Ended
- 42What is the default password for my Brother machine?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot print full-page photos or images using Email Print.
- 45I cannot print using my Brother machine on a wired network (Windows/macOS)
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 48(Video) Document is Jammed under the Document Cover
- 49Protect your Brother machine against unauthorised access over the network
- 50(Video) Load an Envelope (Manual Feed Slot)