FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3(Video) Paper is Jammed inside the Machine
- 4What is the default password for my Brother machine?
- 5After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 102-sided Disable or 2-sided Disabled
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12Drum End Soon
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14A security warning appears when accessing Web Based Management via HTTPS.
- 15What driver package format is supported by my Linux distribution?
- 16When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19I cannot scan via network.
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Wrong Toner or Wrong Toner Cartridge
- 27Update the Driver or Firmware for your Brother machine
- 28Set up your Brother machine on a wireless network (Windows/macOS)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30(Video) Document is Jammed in the Top of the ADF Unit
- 31Open the Status Monitor (Windows)
- 32Supported models of Universal Printer Driver for PCL
- 33Discover the MAC address of the Brother network card
- 34Self-Diagnostic
- 35Toner Ended
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I get a TS error when trying to print on a wireless network.
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Uninstall the Brother Software and Drivers (Windows)