FAQs & Troubleshooting
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329 Results
- 102/06/2025(Video) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 202/06/2025(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 302/06/2025(Video) I cannot find some option in the Printing preferences. (For Windows)
- 402/06/2025(Video) Add your Brother machine with AirPrint (macOS)
- 502/06/2025(Video) Check the firmware version.
- 630/04/2025I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 716/04/2025I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 816/04/2025Brother iPrint&Scan cannot find my Brother machine (macOS)
- 916/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 1016/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1116/04/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 1216/04/2025Set up your Brother machine on a wireless network.
- 1316/04/2025I cannot print from my computer via USB.
- 1415/04/2025I cannot scan via network.
- 1511/03/2025What is the default password for my Brother machine?
- 1603/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1719/02/2025My Brother machine is unresponsive.
- 1805/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1907/01/2025Faint
- 2013/12/2024How to identify your Operating System (OS).
- 2124/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2215/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 2327/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 2419/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 2505/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2628/05/2024Toner Low or Prepare New Toner Cartridge
- 2728/05/2024Drum End Soon
- 2822/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 2929/03/2024(Video) Cannot Detect
- 3029/03/2024(Video) 2-sided Disable or 2-sided Disabled
- 3129/03/2024(Video) Manual Feed
- 3229/02/2024(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 3329/02/2024(Video) Enable the Brother machine's network interface.
- 3429/02/2024(Video) Set up your Brother machine on a wireless network.
- 3529/02/2024(Video) Set up a Brother machine and your mobile device on a wireless network
- 3614/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 3731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3804/01/2024(Video) Toner set
- 3920/10/2023What is the difference between the toner cartridge and the drum unit?
- 4025/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4123/08/2023Out of Memory
- 4226/07/2023Media Type Mismatch or Media Mismatch
- 4329/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4427/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 4508/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4606/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4706/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4801/06/2023Print both sides of paper or a booklet automatically
- 4901/06/2023Add your Brother machine with AirPrint (macOS)
- 5001/06/2023Delete print jobs from the print queue.